About Virtual Heather

Hey there! I’m Heather, the face behind Virtual Heather, a one-woman show I launched in 2022. When I started, I didn’t have it all figured out, but I got stuck in, learned as I went, and haven’t looked back. These days, I’m lucky enough to work with authentic well-being businesses, therapists and coaches who are all making the world a little brighter.

I feel incredibly fortunate to peek behind the scenes of so many inspiring businesses. It’s taught me what you really need from me: a supportive voice to help make sense of the overwhelming stuff and take action on what’s keeping you stuck. Every client I work with teaches me something new, and I bring those lessons forward to become an even better VA.

I’ve also expanded my work to include supporting business owners as they prepare for maternity leave, helping them find clarity, calm, and confidence as they step away and return when they’re ready.

While I’m not planning big expansions, I’m always evolving, and one day, I’d love to bring even more of my Therapeutic Coaching skills into my work. So, keep an eye out for online courses and workshops coming in 2025 and beyond!

Thanks for stopping by - it means the world that you’re here!

❞

Little did I know, [Heather] would absolutely change my systems for better! I was closely guided through the whole process, and taught how to use the intuitive platform she'd built for me. She made sure it was simple but highly effective, and even had the time to build out a client portal template for me too, which I have had SO much good feedback on.

Bec Morris, Brand Consultant

The human behind the business


I’m a 40-something, fiercely authentic and compassionate business owner with a love for solving problems, streamlining chaos, and making life work (even when hormones don’t want to cooperate!).

After 20+ years in office admin and project management roles, I realised I was stuck in a career that didn’t light me up. I’d been hustling since I was 16, and by 38, I knew it was time to rewrite the script. Coaching helped me navigate that life-changing pivot, so much so that I trained as a therapeutic coach myself. But while I loved supporting others emotionally, I missed the practical, hands-on teamwork I’d always thrived on.

Enter Virtual Assistance - a career that blends my love for organisation and problem-solving with my passion for helping people succeed in work and life. It’s been the perfect fit, and I’ve never looked back!

Today, I run Virtual Heather, where I help like-minded business owners to quieten down the noise and find some clarity. I thrive on building collaborative partnerships founded on trust and understanding. Whether you’re juggling the day-to-day, navigating a big life transition, or finding your rhythm again after a break, I’m here to support, guide, and simplify the process - never to gatekeep the skills or knowledge you need to succeed.

I’m all about creating balance, ditching the hustle, and working in a way that truly feels good for you. Isn’t that what you hoped for when you started your business?

If you’re looking for a VA who’s got your back and genuinely wants to see you thrive, let’s chat.

How you can work with me ➝

I’ve given a lot of thought to things that I enjoy and wish to offer you, so please explore them here, and don’t be shy to get in touch if you need any clarification!

  • Your day-to-day stuff, such as...

    • Task / project management.

    • Electronic file organisation and archiving.

    • Light bookeeping.

    • Defining and writing your business operating procedures.

    • Project management.

  • Let me help you with...

    • Onboarding.

    • Payment tracking.

    • Query management.

    • Diary management.

    • Offboarding clients.

  • Website audits, design / build

    • Website build in Squarespace.

    • Website project tracking.

    • Page copy support / proofreading.

    • Brand advice.

    • User journey planning / experience testing.

    • Current website mini audit including accessibility checks.

  • Building courses within Podia, Suarespace, Thrivecart, Teachable, Kartra, or Kajabi.

  • I’ve worked with a few clients at different stages in pregnancy. I think I know how you’re feeling and what you need from me. I can help with…

    • Creating a maternity leave timeline tailored to your business.

    • Developing systems and processes to keep your business running smoothly.

    • Automating key tasks like scheduling, invoicing, and client communication.

    • Batch-creating content to maintain your online presence.

    • Preparing client communications to set expectations and ensure continuity.

    • Designing a return-to-work plan that feels manageable and aligned.

    • Setting up a waitlist or pre-booking system for post-leave work.

    • Offering emotional and mindset support during planning.

    • Simplifying workflows to reduce overwhelm.

    • Providing templates for client updates, FAQs, and handovers.

  • I trained with Alex Howard's Therapeutic Coaching program in 2021 - 2022, where I learnt tools and techniques such as NLP (Neuro-Linguistic Programming), Hypnotherapy, EFT (Emotional Freedom Technique, aka "Tapping") and Life Coaching.

    I can spend time with you to help you reconnect and feel grounded when overwhelm and stress takes over.

    I have also recorded personalised guided meditations and visualisations to help clients with specific blocks.

  • I am an active listener, methodical thinker, and problem solver - so I can hear out your ideas to help you identify gaps and plug them!

Frequently Asked Questions

  • Well, in basic terms - a VA is a remote-based person who helps other people run their business by performing tasks for them (social media content creation, creating websites, managing calendars and emails, planning events, etc.). The things that keep businesses ticking over.

    But, in my terms - I consider the role of a VA to be so much more. Yes, it’s about the day-to-day business stuff, but I believe it’s also about supporting the human(s) behind the business to feel less alone, to feel truly supported, and feel less overwhelmed.

    My take is going to be different to a lot of other VAs out there; probably because of my therapeutic coaching background, maybe because I am in my 40s and m in my ‘soft-girl era’.

    You may not need a VA, but you may find life much calmer with the right one by your side.

  • It's a free online call to meet and 'discover' if we vibe. You can bring your questions and we'll discuss your VA support needs, and how / if I can help you.

    Feel free to book a call here or if you’re fairly local I’d be happy to meet you for a coffee :)

  • I took this answer straight from the oxford online dictionary as it's easier that way...

    "a fee paid in advance to someone, in order to secure their services for use when required."

    So, basically - it's a way of guaranteeing my time for you when you need it.

  • Yes, I am insured with Simply Business and I would be happy to provide you with my certificate.

  • Thanks for asking! VA support rates are:

    • 10-hour monthly retainer: £300

      20-hour monthly retainer: £580

    • 30-hour retainer: £840

    • 40-hour retainer: £1080

    • Hourly rate: £32

    other rates available for bespoke projects - find out more here

  • Great question!

    I don’t offer refunds for unused retainer hours as you pay those to guarantee my time for you.

    If you don’t feel that I have met your expectations please let me know and allow me to make it right. You can email me hello@virtualheather.com

  • Yes, I am both Data Data Processor and Data Controller.
    You can read my privacy policy here and contact me with any questions you have: hello@virtualheather.com

  • Honestly? None! Well, some GCSEs and an NVQ back in the late 90s.

    Due to a not-so-wonderful start in life, I have been working full time since I was 16 years old - I have built my own skill set through actively working. I have never failed at a job, and always excelled at any task I was given. My last role was in clinical project management for a pharmaceutical R&D company - not a job for the faint hearted!

    I am self-taught at most things and I believe that to be just as valuable!
    Qualifications don't tell you about a person, the persons experience and character does.

What areas do I cover?

 

I am based near Portsmouth in Hampshire (UK), and have clients all over the Country - Cheshire, Derbyshire, South Yorkshire, West Midlands, Sussex, Surrey, Dorset and Devon!

I offer a flexible approach to support that values both online and in-person connections. While my primary services are conducted virtually, I recognise the importance of personal interactions. I meet with clients face-to-face to gain a deeper understanding of their needs and build strong, collaborative relationships. Additionally, I actively participate in coworking events, creating opportunities for networking and skill-sharing amongst like-minded ethical business owners and solopreneurs.

This blend of online and in-person work allows for a comprehensive support experience that aligns with your values and enhances your business journey.