Virtual Heather Privacy Policy
Our contact details:
Name: Heather Bennett
Address: Virtual Heather, c/o The Bristol Office, 2nd Floor, 5 High Street, Westbury on Trym, Bristol, BS9 3BY
E-mail: hello@virtualheather.com
The type of personal information we collect
We currently collect and process the following information: Personal identifiers, contacts and characteristics (for example, name and contact details)
Our Data Controller is Heather Bennett.
Our Data Processor is: Heather Bennett.
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
You’re a client
You’ve registered interest in our services
You’ve joined our mailing list
We use the information that you have given us in order to contact you; provide our services to you; keep you informed with news via email marketing. We do not share this information. Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are: (a) Your consent. You are able to remove your consent at any time. You can do this by contacting hello@virtualheather.com
How we store your personal information
Your information is securely stored. We keep your name and contact information for the entirety of our agreed upon contracted services; or 3 years (whichever is shortest). When our working relationship comes to an end, we take your privacy seriously and adhere to UK GDPR to ensure that your personal information is handled with care. We will then delete your personal information from our systems. This includes, but is not limited to your name, contact details, and any other personal data you provided during our agreement.
Your data protection rights
Under data protection law, you have rights including: Your right of access - You have the right to ask us for copies of your personal information. Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances. Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances. You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at hello@virtualhether.com if you wish to make a request.
How to complain If you have any concerns about our use of your personal information, you can make a complaint to us at hello@virtualhether.com. You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s address:
Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF
Helpline number: 0303 123 1113 ICO website: https://www.ico.org.uk